Why this course?

Description

Description:

This course on customer service management provides an in-depth understanding of how to effectively manage customer relationships. It covers various aspects such as customer satisfaction, customer experience, customer loyalty, customer engagement, and customer retention. The course is designed to teach the importance of customer service for businesses and how to build better customer relationships.

Key Highlights:

• Learn how to effectively manage customer relationships
• Understand the importance of customer service for businesses
• Discover methods to improve customer satisfaction, loyalty, and engagement
• Explore strategies for retaining customers and building long term relationships

What you will learn:

• Understand customer service management
  Learn the key concepts of customer service management, its importance for businesses, and the various metrics used to evaluate customer service effectiveness.
• Improve customer satisfaction and loyalty
  Discover methods to improve customer satisfaction, loyalty, and engagement by understanding customer needs and preferences, providing personalized solutions, and exceeding customer expectations.
• Build long-term customer relationships
  Explore strategies for retaining customers and building long-term relationships such as proactive communication, anticipating customer needs, and creating a positive brand image.

 

Course Structure

Introduction to Customer Service

• Introductions and welcome why are we here today?
• Customers, and customer service

Customer Identification Excercise

• Customer Identification exercise
• What exactly do we mean by good customer service?

Customer Complaints and Expectation

• Customer complaints – best and worst examples
• Managing customer expectations and complaints

Effective Service

• Key attributes of an effective customer service